Should your Redpack flow wrapping machine present a fault, we have a full team of customer service consultants ready to assist you and get your machine back up and running as soon as possible.

They will guide you through the process and take the relevant information in order to help diagnose and resolve the issue. Much of the resolution can be achieved remotely if we can access the HMI (Human Machine Interface) on your machine via a network uplink.

Alternatively, we can send along one of our dedicated field service technicians who provide cover nationally and internationally if required.

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Meet Sally, our Service Manager

Enthusiastic and passionate about maintaining the absolute reliability of your machine, if you need to book a service, Sally is ready to help!

Contact Sally on to arrange any of the following:

  • Telephone support for your engineering personnel
  • Breakdown engineer visits
  • Support and training for your staff (operators and engineers)
  • Health checks and assessments
  • Arranging maintenance contracts
  • Organising scheduled maintenance/service
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Matt Bullard - Technical & Project Manager

Require some technical advice over the telephone? Matt is happy to help.

Working closely alongside Sally, Matt's expertise is usually the first port of call when there is an emergency on site.

Contact him to schedule a call on phone 01603 722280 or WhatsApp on 01603 263118

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Troy Briston - Aftersales Manager

Should you require some spare parts for your machine, Troy is on hand to guide you through the process and get the parts to you as soon as possible!

We understand the urgency of receiving parts quickly during a breakdown, so in an emergency, Troy is happy to arrange a same day delivery of any stocked parts.

Contact him on any of the following methods:


"The Redpack Packaging Machinery team do whatever it takes to keep your flow wrap machine running"


1/ Redpack Packaging Machinery Service Contracts to Keep Your Flow Wrap Machine in Top Class Condition

  • Planned service visits by trained Redpack Packaging Machinery service engineers
  • Remove unplanned maintenance costs
  • Improve machine utilisation
  • Reduce emergency breakdowns

2/ Genuine Redpack Packaging Machinery First Line Spare Parts Kits Minimise Downtime

  • Make sure your Redpack Packaging Machinery spares kit is up to date and ready for immediate use
  • A price for recommended spare parts for your Redpack Packaging Machinery flow-wrapping machine is available from the Spare Parts Manager

3/ Upgrade to Redpack Packaging Machinery Latest Servo drives and controls

  • Replace the mechanical drive with a servo drive and control to give your flow-wrapping machine a new lease of life
  • Cost of conversion quickly recovered by improved performance and reduced maintenance costs
  • Easy to adjust constantly accurate print registration
  • Easy to adjust bag length and product to product settings

4/ Recondition/Rebuild Your Redpack Packaging Machinery Flow Wrap Machine to Provide a Cost Effective “As New” Solution

  • Rebuild your Redpack to bring it up to date
  • Shot blast and spray polyester powder coat
  • Return to mechanically “as new” condition
  • Rewire and replace safety components to the latest specification
  • Replace and upgrade the machine drive controls.


Redpack Packaging Machinery are accredited by the Alcumus SAFE contractor which is a leading scheme designed to help industry improve its safety record.

The SAFE contractor programme recognises very high standards of health and safety practice amongst UK contractors. Redpack's motivation for achieving the high standards required for SAFE contractor accreditation was driven by the need for a uniform standard across the business and to drive and enhance the company’s commitment to safety.

SAFE contractor accreditation is expected to enhance the company’s ability to attract new contracts and to demonstrate Redpack's commitment to safety. The accreditation is applicable to most sectors and is particularly relevant to companies involved in food manufacture and processing.

John Kinge, Head of Risk at SAFEcontractor stated that:

"Major organisations can no longer run the risk of employing contractors who are not able to prove that they have sound health and safety policies. More companies need to understand the importance of adopting good risk management in the way that Redpack has done. The firm’s high standard has set an example, which hopefully will be followed by other companies within the sector".

Under the SAFE contractor system, businesses undergo a vetting process, which examines health and safety procedures and their track record for safe practice. Those companies meeting the high standard are included on a database, which is accessible to registered users only via

Employer-organisations who sign up to the scheme can access the database, enabling them to vet potential contractors before they even set foot on site. These employers agree that, as users of the scheme, they will engage only those who have received accreditation.

EC Directives and Harmonised Standards:

Redpack Packaging Machinery is an ISO 9001 certified company, and we take all Safety issues very seriously and flow wrapping machines and packaging systems are designed and manufactured to comply with the following EC directives and harmonised standards.

All Redpack machinery is manufactured in compliance with the relevant CE provisions including Machinery Directive 2006/42/ECLow Voltage Directive 2014/35/EU and Electromagnetic Compatibility Directive 2014/30/EU

The following harmonised European Standards are used as appropriate:

BS EN 415-3:1999+A1:2009 - Safety of packaging machines – Part 3: Form fill and seal machines

BS EN ISO 12100:2010 - Safety of Machinery – General principles for design-Risk assessment and risk reduction

BS EN ISO 13857:2019 - Safety of Machinery – Safety distances to prevent Hazard zones being reached by the Upper and Lower limbs.

BS EN ISO 13850:2015 - Safety of Machinery – Emergency stop function – Principles for design

BS EN ISO 13849-1:2015 - Safety of Machinery – Safety related parts of control systems Part 1: General principles for design

BS EN ISO 13849-2:2012 - Safety of Machinery – Safety related parts of control systems Part 2: Validation

BS EN ISO 13854:2019 - Safety of Machinery – Minimum gaps to avoid crushing of parts of the human body

BS EN 60204-1:2018 - Safety of Machinery – Electrical equipment of machines Part 1: General requirements

BS EN 61000-6-2:2019 - Electromagnetic compatibility (EMC) – Part 6-2: Generic standards - Immunity for industrial environments

BS EN 61000-6-4:2019 - Electromagnetic compatibility (EMC) – Part 6-4:  Generic standards - Emission standard for industrial environments

BS EN ISO 4414:2010 - Pneumatic Fluid Power – General rules and safety requirements for systems and their components

BS EN ISO 14119:2013 - Safety of machinery - Interlocking devices associated with guards – Principles for design and selection


If you would like to know more about Redpack and the products we offer please contact us, we will be happy to help with any packaging requirements.