"Codd Mushrooms would have no hesitation in recommending Redpack to anyone wishing to move to flow wrapping machinery. They are professional to deal with and they have a huge knowledge of flow wrapping equipment."
''Redpack’s professionalism, excellent customer service and superb wrapping machines have helped our salad harvest operation become massively more efficient. I’ve been lucky enough to be a small part of the project developing your BMi machine. (An in-field, flow wrapped solution for Iceberg lettuce.) It was a pleasure working with you and your team to improve efficiencies with this system. For me, the key components to Redpack’s success are your rich heritage in the fresh produce packaging sector-offering a UK designed and built, rugged, rig-spec machine and also your willingness to tailor machines to your customer’s exacting requirements''
''We took delivery of our first Redpack in 2002, and it’s still going strong we are run 4 of your machines now. We find them easy to set up and change product and have had very little trouble with them over the years. Any issues we have had have been quickly solved over the phone by speaking to your engineers and parts always are delivered next day if needed''
''Further to our telephone conversation I would like to thank you and your team at Redpack for the continued support and dedication given to the HC65 flow-wrapper here at G’s. The mechanical workmanship and finished quality is far above our expectations. During last year the machine ended our season with a very good performance however with the new upgraded software we truly believe this will out preform our existing system this coming season.
On the 24th / 25th April we have our annual food safety audit from MARKS & SPENCER – the HC65 will be very much in the spotlight due to packing their product on this machine. I am fully confident that the machine will meet all food hygiene standard expected from such a high level customer''
“I’ve an old Redpack that’s been sat uncovered in the yard for 2 years in all weathers. I brought it inside, plugged it in and it worked first time”.
“The support I received from both Tom and Paul at Redpack was first class, Tom was discussing with me signals and operational checks, while Paul was organising remote software support via modem for Saturday morning if it had been required.”
"Eco-Pak’s relationship with Redpack started with the first purchase of 2x P325 flow wrappers in October, 2008 and we’ve never looked back. The flow-wrappers have worked extremely well within our business model and more importantly the after sales, engineers and parts supply has been second to none. We’ve improved these flow-wrappers due to changes in our business to include an infeed extension and a phased feeder which was implemented smoothly and as originally discussed. All price negotiations have been professional and understanding of the market. The engineers that Redpack supply are excellent at their job and offer none other than a professional service. We have no engineer’s onsite, which makes it imperative that our machinery supplier’s service and parts are readily available. Redpack have supplied this to the lengths you would expect from a partner and not just a supplier."
“First of all I would like to thank you in making the purchase of your equipment as smooth as possible. I would like to say I am please and excited to have your equipment operating in my facility. I have very high expectations with my new equipment which I am sure it will live up to. I would also like to thank you for your support with training of all my team members. Bradley Watker did an exceptional job while he was here at my facility. He was knowledgeable, professional and just a pleasure to have here during the startup and training process. You have a very good team member on your hands. Thank you again as we continue to grow our business and our relationship with Redpack in the near future.”
“I would just like to express our thanks from the operations team at Thrapston, for the expedient way that you machined new slats for our flow-wrapper same day. This is the very best example of a true supplier partnership. Not only did you supply the parts but met me halfway at Wisbech so that we could get our line back up and running with minimal delay.”
"I can tell that Redpack’s are brilliant machines, none of the other machines can compare to them."
“We are all very pleased here with the attention Redpack have paid us and for the regular updates, if only everyone was like you and it would make everything run much smoother. Thank you very much for your swift help.”
“I am delighted to say that our team in our Scottish packhouse are very happy with our new Redpack flow wrapping machine. The last updates you fitted have made setup very easy. Our guys are very comfortable with achieving quick product change over and are getting excellent flow rates on all lines.
Pack quality is very good and re-runs very rare. Feedback from one of our major customers is very positive, they reported pack quality was excellent and store waste was reduced. We have found your support at installation to be second to none and your support and advice readily available.
We look forward to further expanding our dealings in the future.”
''Working with Giles and the team has been a dream. They listened and understood our requirements before supplying a truly bespoke solution. Customer support and technical help has been friendly, reliable and always delivered with a smile and patience''